qoki Casino & Sportsbook Data Care
This page describes what we collect when you use qoki and how we keep that data protected. We at qoki take your privacy seriously—we handle personal information carefully, share it only when necessary, and allow you to control certain aspects of your account.
Our data practices are straightforward: we collect information needed to verify your identity, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and detect fraud. We store this information securely and do not sell it to third parties. We comply with applicable data-protection laws in every jurisdiction where we operate qoki.
Read this policy to understand exactly what information we collect, how we use it, and what rights you have regarding your data on qoki.
What we collect on qoki
We collect personal data in several stages of your qoki journey. During registration, we ask for your email address, phone number, full name, and date of birth. These details allow us to set up your account and communicate with you about your qoki service.
When you complete identity verification—a required step before real-money play on qoki—we collect government-issued identification (such as a national ID card, passport, or driver's license), your residential address, and a photograph for facial-verification matching. This process, known as Know Your Customer (KYC), is a legal requirement in most jurisdictions and helps us prevent fraud and comply with anti-money-laundering regulations.
We also collect transaction data: deposit and withdrawal history, amounts, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers), and settlement status. We track your gameplay activity on qoki—which games you play, session timestamps, and cumulative activity across Aviator, Sweet Bonanza, Gates of Olympus, Mahjong Ways, and Fortune Tiger tournaments. This gameplay data helps us understand player engagement and detect unusual patterns.
Finally, we collect technical information: your device type, browser version, IP address, and general location (country or region, not street-level). This data helps us maintain platform security and ensure qoki remains accessible across different devices and networks.
- Account data
- Email, phone, name, date of birth, and verified identity documents.
- Transaction records
- Deposits, withdrawals, payment methods, and settlement status through your qoki wallet.
- Gameplay activity
- Game selections, session times, tournament participation, and cumulative engagement across qoki slots and live tables.
- Technical data
- IP address, device type, browser information, and general regional location.
How we use your data on qoki
We use the data we collect on qoki for specific, lawful purposes. First, we use account and identity information to set up and manage your qoki account, verify your eligibility, and prevent fraud. Your verified identity allows us to confirm you are who you claim to be and that you meet local legal requirements for gaming access.
Second, we process transaction data to manage deposits and withdrawals. When you send funds via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or direct bank transfer, we collect and retain records of these transactions for settlement, reconciliation, and dispute resolution. This data is also used to monitor for unusual activity that might indicate fraud or money-laundering concerns.
Third, we analyze gameplay data to improve qoki. We study which games attract players, how long sessions typically last, and what times are peak activity periods. This analysis helps us schedule slot tournaments (such as weekly Sweet Bonanza or Gates of Olympus events) and keep live-dealer tables available during high-traffic windows. We also use gameplay data to detect abnormal patterns—for example, a sudden spike in account activity from a different country might trigger a verification check to ensure account security.
We do not use your data on qoki to build marketing profiles or sell information to third parties. We do not share your personal information with advertisers or data brokers. We share data only with trusted service providers (payment processors, identity-verification vendors, fraud-detection companies) who are contractually bound to protect your privacy and use the data only for the purposes qoki specifies.
Storage and protection of qoki account data
We at qoki store your data on secure servers protected by encryption, firewalls, and access controls. All data transmitted between your device and our servers is encrypted using industry-standard protocols. Our servers may be located outside your jurisdiction; by using qoki, you acknowledge this possibility and accept that data transfers across borders may occur for operational, legal, or security reasons.
We retain account and transaction data for the duration of your qoki account and for a period thereafter as required by applicable law. This retention allows us to dispute transactions, respond to legal requests, and fulfill tax or regulatory obligations. Gameplay data (timestamps, game selections) is typically retained for two years after collection unless you request deletion or applicable law requires earlier removal. Identity documents (ID scans) are retained for the account duration plus a statutory period (usually three to five years) for anti-money-laundering compliance.
Your rights regarding qoki account data
We recognize that you have rights over your personal information. You may request access to all data we hold about you on qoki. Send a request to our support team, and we will provide a copy of your account information, transaction history, and any other data we store related to your qoki account.
You may also request correction of inaccurate data. If your name, address, or contact information is wrong in our qoki records, we can update it. We ask for verification (such as a recent address proof) to confirm changes.
Deletion requests are more complex. You may request deletion of your qoki account and associated personal data; however, we are required by law to retain certain information (transaction records, identity verification documents) for a statutory period even after account closure. We will delete all data we are legally permitted to remove. Account deletion is permanent and cannot be reversed; your qoki account balance will be transferred to a designated bank account or digital wallet before closure.
To exercise any of these rights, contact our support team. Requests are processed during business hours, typically within 10 business days.
Third-party processors and qoki data sharing
We share certain data with third parties only to operate qoki effectively. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive transaction information necessary to process your deposits and withdrawals. Identity-verification vendors receive copies of your ID documents and facial-verification images to confirm your identity. These vendors are contractually bound to use your data only for verification purposes and to protect it to the same standard we do.
We may also share data with fraud-detection companies to identify suspicious activity on qoki. These companies analyze transaction patterns and account behavior to prevent unauthorized access and money-laundering. In rare cases, we may disclose data to law enforcement or regulatory authorities in response to a valid legal request (such as a court order or law-enforcement subpoena). We will notify you of such disclosures whenever legally permitted to do so.
Cookies and qoki tracking
Our qoki platform uses cookies—small files stored on your device—to improve your experience. Cookies remember your login state, so you remain logged in as you navigate between qoki slots, live tables, and sports sections. They also store your language preference and any customization settings you configure.
Some cookies are set by qoki directly; others come from third-party analytics providers who help us understand how players use our platform. These analytics cookies do not identify you personally; they track general usage patterns (for example, "users from Surabaya spend longer on Aviator tournaments than Sweet Bonanza"). You can disable cookies in your browser settings, though this may affect qoki functionality.
Data subject to special rules
Payment information on qoki is handled according to PCI Data Security Standard (PCI DSS) rules. This means we do not store your credit card numbers, bank account details, or other sensitive financial data directly on our servers. Instead, payment processors (your bank, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) retain this information and we store only transaction confirmations and reference numbers.
Identity documents (government IDs, passports, address proofs) are stored in encrypted form, accessible only to authorized qoki staff and trusted verification vendors. These documents are never shared with marketing partners or unauthorized third parties. They are retained for the duration your qoki account is active, plus a statutory retention period for compliance.
Contact qoki regarding privacy questions
If you have questions about our privacy practices on qoki, data requests, or concerns about how we handle your information, contact our support team. You can reach us through the qoki support portal (available in the app and website footer), email, or in-app messaging. We respond to privacy inquiries during business hours, typically within three to five business days.
For urgent privacy concerns or data-protection complaints, you may also contact the data-protection authority in your jurisdiction. Our privacy commitment on qoki is transparency and respect for your personal information.
Summary: our qoki privacy commitments
We at qoki collect personal information only for legitimate operational and legal purposes: account management, payment processing, identity verification, and fraud prevention. We do not sell your data, share it with marketers, or use it for purposes you have not agreed to.
We store your data securely using encryption and industry-standard protections. You have rights to access, correct, and request deletion of your qoki data (subject to legal retention requirements). We process these requests within 10 business days. Payment information is handled by trusted third-party processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank) according to PCI standards.
This privacy policy applies to all data we collect on qoki and is effective for all users in supported jurisdictions. We reserve the right to update this policy; any material changes will be announced through the qoki platform.