qoki Casino & Sportsbook FAQ

We at qoki do not charge deposit or withdrawal fees. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), the full amount goes into your qoki account balance. Likewise, when you request a withdrawal, your entire requested balance is transferred back to your chosen payment method. Some payment providers or banks may charge their own fees for processing transactions—these are set by the payment provider, not by qoki, and you should check with your bank or digital wallet before transferring funds. All transaction fees are disclosed at the point of payment; we never hide or surprise users with additional charges on qoki.

Withdrawal requests on qoki are reviewed during business hours. Once you submit a withdrawal request, our team verifies your identity, account status, and transaction history to detect fraud. This verification typically takes between one and three business days. After we approve the withdrawal, we send your funds to your chosen payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank account). The actual transfer time depends on your bank or digital wallet—most transfers settle within one to two business days from the approval date. You can track your withdrawal status in your qoki account history. If your withdrawal is delayed beyond the standard window, contact our support team with your transaction reference number, and we'll investigate on your behalf.

Our qoki sportsbook covers major football leagues and tournaments: Liga 1 (Indonesia's top division), Piala Indonesia (Indonesian cup competition), Piala AFF (Southeast Asian tournament), Champions League (European club competition), and Premier League (English top flight). We also list markets for MotoGP (motorcycle racing), badminton competitions, and esports titles including Mobile Legends, Free Fire, and PUBG Mobile. Coverage adjusts seasonally—for example, during Idul Fitri or Idul Adha holidays, we expand coverage of regional tournaments. You can browse available markets in the Sportsbook section of qoki; markets are updated daily and include game information where applicable. If you don't see a specific competition listed, check back closer to the event date, as markets may be added as fixtures approach.

We at qoki periodically run welcome offers for newly registered accounts; the specific offer varies by season and region. Rather than naming a fixed bonus amount, we frame offers generically as an attractive welcome credit or promotional deposit bonus, subject to terms. Details of any active welcome promotion are displayed during account registration and in the Promotions section of qoki once you log in. All welcome offers come with terms and conditions—for example, playthrough requirements, game restrictions, or expiry dates—which are fully disclosed before you accept. If you have questions about eligibility for a current promotion on qoki, contact our support team or review the Promotions page for full details. Offers may be withdrawn or changed at any time at our discretion.

We provide several account controls within qoki for your security and peace of mind. You can enable two-factor authentication (2FA) to protect your login; once enabled, you'll receive a code via email or SMS when you sign in from a new device. You can review your account activity log to see all recent logins and transactions. You can update your registered email address and phone number at any time in Account Settings. If you wish to close your qoki account permanently, visit Account Settings and select "Close Account"—we'll guide you through the closure process, which typically involves confirming your identity and ensuring your balance is withdrawn. Closed accounts cannot be reopened; you must register anew if you wish to use qoki again after closure.

Our qoki support team responds to queries during business hours, typically within three to five business hours of your message. If you submit a request outside business hours (evenings, weekends, or regional holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi), we'll reply when we resume operations. For urgent account security issues—for example, unauthorized access or fraudulent transactions—contact our support team immediately via in-app chat or email, and we'll escalate your case. Standard queries (such as game rule questions or deposit confirmations) are handled in standard business-hour windows. You can check the expected response time when you submit your request via qoki. We aim to resolve most issues within one to two business days.